Terms & Conditions

About these terms

These terms and conditions govern the relationship between Ockie Digital Pty Ltd ("Ockie Digital", "we", "us", "our") and clients and visitors who use our website or engage our services. By using our website or engaging our services, you agree to these terms.

If you have questions, contact us at hello@ockiedigital.com.

Services

Ockie Digital provides web design, website care, hosting, SEO, Google Ads management, AI automation, and accessibility services. The specific scope of work for any engagement is outlined in a separate proposal or service agreement provided to you before work commences.

Quotes and proposals

Quotes and proposals are valid for 30 days from the date of issue unless otherwise stated. A project does not begin until a proposal is accepted and any required deposit is paid.

Payment terms

Payment terms are outlined in your individual proposal or service agreement. Standard terms are:

• Project builds: A deposit is required before work begins. The remaining balance is due prior to or upon launch.
• Monthly plans: Billed monthly or annually as agreed. Payments are due on the billing date specified in your agreement.
• Late payments: Accounts more than 14 days overdue may result in services being paused until payment is received.

Client responsibilities

To deliver your project on time, we need your help. You agree to:

• Provide content, assets, and feedback in a timely manner
• Nominate a single point of contact for decisions
• Review and approve deliverables within the agreed timeframe

Delays caused by missing content or feedback may affect project timelines and do not entitle you to a refund or reduction in fees.

Intellectual property

Once all payments have been made in full, you own the website content and design assets created specifically for your project. Ockie Digital retains ownership of any underlying frameworks, code libraries, and tools used in the build.

You warrant that any content, images, or other materials you provide to us do not infringe any third-party intellectual property rights.

Hosting and website care plans

Monthly plan fees cover ongoing hosting, security monitoring, and agreed support inclusions. Plan terms are month-to-month unless you have signed a fixed-term agreement. Notice periods for cancellation are specified in your service agreement.

We are not liable for data loss, downtime, or service interruptions caused by third-party infrastructure providers, cyberattacks, or events outside our reasonable control.

Revisions and changes

Proposals include a specified number of revision rounds. Work requested outside the agreed scope will be quoted and invoiced separately.

Confidentiality

We treat your business information as confidential and do not share it with third parties except where required to deliver your services or comply with legal obligations.

Limitation of liability

To the maximum extent permitted by law, Ockie Digital's total liability to you for any claim arising from our services is limited to the amount you have paid us in the three months preceding the claim. We are not liable for indirect or consequential losses, including lost revenue or data loss.

Termination

Either party may terminate a service agreement with written notice as specified in that agreement. Upon termination, all outstanding fees become immediately due. We reserve the right to remove hosted websites if fees remain unpaid.

Governing law

These terms are governed by the laws of South Australia, Australia. Any disputes will be resolved in the courts of South Australia.

Changes to these terms

We may update these terms from time to time. The date at the top of this page reflects the latest revision. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

Contact

Ockie Digital Pty Ltd
Adelaide Hills, South Australia
hello@ockiedigital.com